About GunZ: Unfortunately that is a different part of the company, and we on Ignite don't have any part in it other than it showing up through the program. The best place for your feedback would probably be here
, the GunZ gameplay suggestions thread. I'm sure their teams are aware of and working with the developers to fix the issues (Aeria can't fix any of that on our end), but those sort of things do take time.
Please be patient and I'm sure you'll see the game become the game you know it can be!