It has come to my attention that many diligent hacker-hating AVA players have been sending in insufficient evidence to prove that someone hacks. While we really appreciate the effort, the majority of screenshots that are sent in are unable to truly prove that someone hacks. For example, sending in a single screenshot of one person making a pistol kill is unable to show whether he used a 1-shotkill hack or not. After you report him using the in-game report function, you should follow the following procedure.
Procedures for gathering sufficient evidence:
For best effect, send in a video! Use a recording software like Bandicam or Fraps and record the hacker in action. Then use a movie editing software to cut to the meaty hacking parts, upload the clip to Youtube, and send a private video link via a ticket
. This will provide firm, irrefutable evidence to get that nasty hacker banned!
If you don't have a screen recording software or are unable to run it, that's fine. You can take many screenshots sufficiently proving that the person is hacking. Then go to Postimage
, click the "Choose files" button, go to your screenshots directory (Most likely located at C:\AeriaGames\AVA\avaGame\ScreenShots), and click upload. Then take the pictures' url and send it in a ticket
If the player is using a name change hack, make sure to take screenshots of the scoreboard and of the report screen to show the player's true IGN.
Due to the high amount of false hack reports, it is essential that you provide enough information to prove that the person is hacking.
After you have your evidence, please report them via Contact Us
, do not post on the forum about it.