speaking of being a mature professional representative.. i didn't know quote editing and falsifying what someone said was mature or professional
the in-game report button doesn't suffice for anything more than to give players the false sense that their report actually does something
who cares if it's a clan war, as a whole the button doesn't serve it's purpose
if you report someone hacking, and they hack, they should be banned
end of story
of course the shtty report couldnt couldn't tell adam from eve, so how would it know if someone is cheating (newsflash, it wouldn't / doesn't)
however, with this overly-flawed report system we have, you practically have to dedicate several hours of your time to MAYBE get someone banned.
just like your thread on "gun adders"
you can ask your friend snowshovel, and a few of his clanmates, i compiled a .txt list of people i ran into that used the gun adder - green ranks with tar-21 cherries, bg crushers, dual barbatos, pumpkin nades, etc. etc.
each individual i encountered i did the following:
screenshotted - several instances of them getting kills with the item(s) in cold case
reported each individual - sometimes more than once if they played in the same room again
wrote their name down in a .txt document
uploaded each screenshot
submitted a ticket
not a SINGLE player that i reported was banned, and after such i provided my .txt list to snowshovel
don't really know if they ended up being banned or not, or if he even read it, but i gave it to CONVICT (topher) on forse's teamspeak and he said he gave it to snowshovel
my point being, you, the ticket system, any of the other gamesages (except for Uxys, because he's the only one who's done enough to qualify him for the job), the game masters, and any other member of aeria staff does nothing
even after, i / we the players have to go ABOVE AND BEYOND to provide sufficient evidence to have a cheater banned, they're still not banned
i'd edit quotes of truth too if i was a member of the sht staff that is the direct result of the sht system you guys are "trying" to implement
take better preventative measures, otherwise stop trying because what you're doing just isn't working