I'm actually really surprised by the low votes, personally I've been beyond pleased with the service here.
I played Shin Megami Tensei before the migration to Atlus, and the service was always fantastic. I think also, for everyone it is important to remember that Aeria is a publisher, they can't just magically fix bugs and such.
I'm not currently on any game, but did participate in CB for Waren Story and am really eagerly waiting for OB.
RTs get answered quickly, kindly and politely. Events were plentiful, fun and entertaining.
GMGosh is with us in SB really often, PM Samael rocks.
I've seen some things not get handled in a great way from GMs and GSs through forums, but nothing huge.
4 stars from me!