I Agree with You ! except No.1 !
anyone can trust his brother or sister or anyone from his family u can't bann ppl for Sharing their accounts with ppl they trust ...
Note : Try get a new aeria support because they r not useful at all i do some tickets about hackers and uploaded a video and they just said names is not clearly ????????????????
from that moment i stopped recording videos for hackers .
Except you have no idea how often I get a ticket along the lines of "my brother stole my account after I gave him the information and deleted all of my stuff!"
Either way, it doesn't matter if you can trust the people you're sharing an account with, it's still a violation of the Terms of Service and a bannable offense. Read more here: http://www.aeriagames.com/policy/terms
Also, regarding you reporting players and us responding that we cannot see the names clearly: if we can't see the names, then we cannot use it as effective evidence to keep a player banned. When you take a screenshot or a video, it must
be of a resolution that clearly displays the accused's callsign or we can literally do nothing (as all evidence must be 100% conclusive).