Make sure you read through this:
Requesting for Support
Requesting For Community Support Quick Reference:
In order for us to understand your issue better please do the following.
- Do not hijack other peoples threads.
- Post Title - Be Descriptive. "Launcher - c.25 cannot download file", is a good title, "Help me!!!" is not.
- List the exact type of error, include the error description, and any other related information.
- Post your DxDiag Output.
- Include a Screenshot of the error if you can.
- Download Trend Micro Hijack This close all running programs, run it, create log file, post output in a reply.
- Network issues download, run, and paste the output of the Game Diagnostics Script.