Was going to vote a 2. But then decided to vote a 1. Want me to specify?
Well one thing I'm giving positive feedback about is the customer service response system, 'tis pretty good.
But the flaws I find, outweighs the good aspects of your management. Firstly, the events. The past 3-4 months, there has been about 8 events in which most of them are promotional related. This isn't even a real event, doesn't engage the whole community. Yea, i know that AVA's being transferred to Aeria ATM, so you can't show your full potential of your true care to the community, but seriously, the game's basically dead, no competitive events, no true game events, no content updates this past month, haven't made any fixes to the game when it's cluttered with bugs, & the hacking issue is is bad as Combat Arms.
You can atleast try to implement some real events for the whole community (Such as voucher events, more bonus events etc.).
you'd have to keep the community when changing publishers, so people would have an instinct of transferring accounts rather than people not bothering with the game anymore.
Onwards about the rules; specifically on the forum rules. As I read above about the famous thread in the Shaiya section, I can relate this to how you treat the AVA forums. These forums are so strict, suspending/giving out bans for un-logical reasons. You may treat the same as opposed to other games' forums, but since we came from such an adamant forum, atleast try your best to treat us as lightly as possible and stack up until we've fully became comfortable, here.
I've spent about 10-15 mins typing a factual wall of text listing loop-holes and suggestions regarding ijji's/Aeria's service but then you locked it apparently because there were troll replies on my thread.
You didn't have to apologise on behalf of the trolls that replied on my thread, but you should've apologised on your behalf for locking my thread in the 1st place.
A.V.A. is possibly the best f2p fps game thus far, since I tried many times quitting and finding a new FPS to play, but comparing them to this high quality fps, the potential of this game being the best f2p fps is being obstructed by a publisher that's not providing good service.
Which is why I want Aeria games to make profound changes.