Author Message

GMPaladin

Aeria: Specialist
GMPaladin
Joined
23 Mar 2011
Posts
2603
Location
San Jose United States
PostedNov 07, 2012 4:38 pm
If you received nothing but still want to qualify for those promotions, you really need to reply to those tickets to notify the GMs that you either haven't received the items or in the case of the Stone, move the stone back to the appropriate spot and reply back to the ticket.

You can view all your tickets here and reply to them. As it has been several days since your last response and the last GM response, updated those tickets by replying would be the fastest way for someone to take notice again.

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brenin_llwyd

Rank 3
Joined
26 Aug 2008
Posts
1324
Location
Croatia
PostedNov 07, 2012 4:56 pm
Great news, this is a nice step in the right direction.

sultanbinbandar

Rank 0
sultanbinbandar
Joined
06 Jul 2009
Posts
2
Location
Bahrain
PostedNov 07, 2012 6:32 pm

Re: Introducing Customer Relations Team

Superman0X wrote:
I am happy to introduce a new team to the Aeria community. This newly developed team will be known as the Customer Relations Team.

This is an internal team will be helping our Game Teams to provide the best possible customer experience. You may receive emails from them to gather player feedback on specific topics. You may receive follow up emails from them to ask about the details of a ticket, or a customer service issue. They may also choose to reach out to you using other communication methods, if they feel that it will be more effective. How will you know if the communication that you receive is real? Well they will be emailing from an @aeriagames email. They are also able to interact with you via PM, Shoutbox, or in Game if needed.

The Customer Relations Team was created to include seasoned former Game Masters with extensive experience in customer service. As a result all team members are aware of Aeria’s policies and procedures as well as having experience assisting players. The team was selected to have a broad knowledge of many of our games in order to better understand the issues that our players are experiencing.

Please be on the lookout for emails from the Customer Relations Team as they send out personal emails in order to gather important feedback. Your feedback is extremely valued and they will try to keep it short and simple for you.

We wanted to make this team known to Aeria players so if you receive an email from the Customer Relations Team you know that they are in fact a team at Aeria that you can communicate with and have no fear of them sharing any of your information. If you happen to be contacted by Customer Relations they really appreciate any feedback you can provide them!

Note: Aeria Games will never ask for your password. If someone does ask for it, they are not legitimate. Also be sure to always check any links included in an email.  




cant wait to be choosen and i got an email from aeriagames with a 500AP reward but how do i redeem it which one do i choose in the buying ap please can u help me in this thanks

DONT GET ALL MESSED UP JUST BECAUSE SOME PPL ARE GIVING U A HARD TIME IN LIFE , JUST KNOW THAT THE UNIVERSE TENDS TO UNFOLD AS IT SHOULD DONT LOOK AT THE FINGER OR U WILL LOSE ALL THT HEAVENLY GLORY-BY THE GREAT BRUCE LEE

dondonty

Rank 0
Joined
01 Jan 2012
Posts
5
Location
United States
PostedNov 08, 2012 6:40 am
i got an email for free 500 ap coupon how i redeem it by which way can you help me plz Smile

iBambi

Rank 5
iBambi
Joined
05 Oct 2010
Posts
4849
Location
Whale hunting in Norway
PostedNov 08, 2012 8:24 am
dondonty wrote:
i got an email for free 500 ap coupon how i redeem it by which way can you help me plz Smile  


They're coupon codes and can be redeemed with any qualifying purchase. It's basically extra AP added to your purchase.

great_orion

Rank 1
great_orion
Joined
29 Jan 2011
Posts
382
Location
Steel City India
PostedNov 08, 2012 1:17 pm
it is good

just for that free 500 AP rewards.......

instead of indirect buttering it must be direct headline like BUY SOME AP and get 500 ap for free xD

just easy to understand and use xD

lol

<br>

RachelSkywalker

Rank 0
RachelSkywalker
Joined
21 Dec 2010
Posts
1
Location
Portoviejo Ecuador
PostedNov 08, 2012 8:56 pm

Re: Introducing Customer Relations Team

free aps
Superman0X wrote:
I am happy to introduce a new team to the Aeria community. This newly developed team will be known as the Customer Relations Team.

This is an internal team will be helping our Game Teams to provide the best possible customer experience. You may receive emails from them to gather player feedback on specific topics. You may receive follow up emails from them to ask about the details of a ticket, or a customer service issue. They may also choose to reach out to you using other communication methods, if they feel that it will be more effective. How will you know if the communication that you receive is real? Well they will be emailing from an @aeriagames email. They are also able to interact with you via PM, Shoutbox, or in Game if needed.

The Customer Relations Team was created to include seasoned former Game Masters with extensive experience in customer service. As a result all team members are aware of Aeria’s policies and procedures as well as having experience assisting players. The team was selected to have a broad knowledge of many of our games in order to better understand the issues that our players are experiencing.

Please be on the lookout for emails from the Customer Relations Team as they send out personal emails in order to gather important feedback. Your feedback is extremely valued and they will try to keep it short and simple for you.

We wanted to make this team known to Aeria players so if you receive an email from the Customer Relations Team you know that they are in fact a team at Aeria that you can communicate with and have no fear of them sharing any of your information. If you happen to be contacted by Customer Relations they really appreciate any feedback you can provide them!

Note: Aeria Games will never ask for your password. If someone does ask for it, they are not legitimate. Also be sure to always check any links included in an email.  


I have an email telling me i have 500 aps free how can i get them?

Im cute, Im hot and I'm Deadly :)

TheNinjaKitten

Rank 5
TheNinjaKitten
Joined
28 May 2011
Posts
4136
Location
United States
PostedNov 08, 2012 9:23 pm

Re: Introducing Customer Relations Team

free aps
RachelSkywalker wrote:
I have an email telling me i have 500 aps free how can i get them?  

You must purchase AP and it will ask you if you have any coupon codes to use on Step 2 (Payment Amount) of the process.

tokmaki

Rank 0
Joined
24 Apr 2010
Posts
22
Location
Greece
PostedNov 09, 2012 5:52 am

Re: Introducing Customer Relations Team

Superman0X wrote:
I am happy to introduce a new team to the Aeria community. This newly developed team will be known as the Customer Relations Team.

This is an internal team will be helping our Game Teams to provide the best possible customer experience. You may receive emails from them to gather player feedback on specific topics. You may receive follow up emails from them to ask about the details of a ticket, or a customer service issue. They may also choose to reach out to you using other communication methods, if they feel that it will be more effective. How will you know if the communication that you receive is real? Well they will be emailing from an @aeriagames email. They are also able to interact with you via PM, Shoutbox, or in Game if needed.

The Customer Relations Team was created to include seasoned former Game Masters with extensive experience in customer service. As a result all team members are aware of Aeria’s policies and procedures as well as having experience assisting players. The team was selected to have a broad knowledge of many of our games in order to better understand the issues that our players are experiencing.

Please be on the lookout for emails from the Customer Relations Team as they send out personal emails in order to gather important feedback. Your feedback is extremely valued and they will try to keep it short and simple for you.

We wanted to make this team known to Aeria players so if you receive an email from the Customer Relations Team you know that they are in fact a team at Aeria that you can communicate with and have no fear of them sharing any of your information. If you happen to be contacted by Customer Relations they really appreciate any feedback you can provide them!

Note: Aeria Games will never ask for your password. If someone does ask for it, they are not legitimate. Also be sure to always check any links included in an email.  

SerenaDark

Rank 0
SerenaDark
Joined
25 Dec 2009
Posts
6
Location
Brazil
PostedNov 10, 2012 1:55 am
Anyway.. i need to pay to redeem, thats what i want to know

(>**)> (+.+)
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