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LichDemon

Rank 3
Joined
14 Mar 2010
Posts
1227
PostedMay 10, 2012 3:02 pm
We want names!
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triti

Rank 3
Joined
11 Dec 2008
Posts
1101
PostedMay 10, 2012 3:19 pm
Interesting i'm looking forward where this goes

ramsisthe3rd

Rank 5
Joined
28 Jan 2009
Posts
4444
PostedMay 10, 2012 3:31 pm
Will be on the lookout in the SB's.

Great news!

jotasnake

Diamond Founder: Aura Kingdom
Joined
08 Feb 2008
Posts
7122
PostedMay 10, 2012 4:15 pm
Great news, interested in seeing what comes out of this team, its always great to have a specific team working on the costumer making sure all their feedback is well received and handled.

KillerrKing

Rank 0
Joined
11 Feb 2012
Posts
75
PostedMay 10, 2012 4:47 pm

Re: Introducing Customer Relations Team

Superman0X wrote:
I am happy to introduce a new team to the Aeria community. This newly developed team will be known as the Customer Relations Team.

This is an internal team will be helping our Game Teams to provide the best possible customer experience. You may receive emails from them to gather player feedback on specific topics. You may receive follow up emails from them to ask about the details of a ticket, or a customer service issue. They may also choose to reach out to you using other communication methods, if they feel that it will be more effective. How will you know if the communication that you receive is real? Well the will be emailing from an @aeriagames email. They are also able to interact with you via PM, Shoutbox, or in Game if needed.

The Customer Relations Team was created to include seasoned former Game Masters with extensive experience in customer service. As a result all team members are aware of Aeria’s policies and procedures as well as having experience assisting players. The team was selected to have a broad knowledge of many of our games in order to better understand the issues that our players are experiencing.

Please be on the lookout for emails from the Customer Relations Team as they send out personal emails in order to gather important feedback. Your feedback is extremely valued and they will try to keep it short and simple for you.

We wanted to make this team known to Aeria players so if you receive an email from the Customer Relations Team you know that they are in fact a team at Aeria that you can communicate with and have no fear of them sharing any of your information. If you happen to be contacted by Customer Relations they really appreciate any feedback you can provide them!

Note: Aeria Games will never ask for your password. If someone does ask for it, they are not legitimate. Also be sure to always check any links included in an email.  


This atta be fun lol. I hope they dont get raved at as much as the GM's r GS's do..

AriaSaitcho

Rank 3
Joined
24 Mar 2010
Posts
1504
PostedMay 10, 2012 4:56 pm
I think this is a good idea, handing CR to a team; rather than have a team for CR, in-game, etc. This should improve things in game (more time for GMs to be in game) and better overall customer relations.
I'm also curious, will the CR people get a forum tag? And are you going to introduce us, or will that be handled via the survey?

Rakusen

Elite Founder: Scarlet Blade
Joined
26 Jul 2008
Posts
2855
PostedMay 10, 2012 6:56 pm
Yay improvement! Nice to know you've been working on our concerns. Maybe they'll be able to sort everything out.

Also, inb4 trolls come in.

ghostcannon

Rank 5
Joined
18 Jun 2009
Posts
3838
PostedMay 10, 2012 7:10 pm
This is great News!..I am very glad for this initiative taking effect which will help us all!.
Thanks!

deatheater59

Rank 5
Joined
14 Jul 2011
Posts
4442
PostedMay 10, 2012 7:27 pm
Cool. I look forward to this !!

Fact_or_fiction

Rank 0
Joined
10 May 2012
Posts
1
PostedMay 10, 2012 7:31 pm
Hopefully this will result in faster help with player concerns.
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