I am happy to introduce a new team to the Aeria community. This newly developed team will be known as the Customer Relations Team.
This is an internal team will be helping our Game Teams to provide the best possible customer experience. You may receive emails from them to gather player feedback on specific topics. You may receive follow up emails from them to ask about the details of a ticket, or a customer service issue. They may also choose to reach out to you using other communication methods, if they feel that it will be more effective. How will you know if the communication that you receive is real? Well they will be emailing from an @aeriagames email. They are also able to interact with you via PM, Shoutbox, or in Game if needed.
The Customer Relations Team was created to include seasoned former Game Masters with extensive experience in customer service. As a result all team members are aware of Aeria’s policies and procedures as well as having experience assisting players. The team was selected to have a broad knowledge of many of our games in order to better understand the issues that our players are experiencing.
Please be on the lookout for emails from the Customer Relations Team as they send out personal emails in order to gather important feedback. Your feedback is extremely valued and they will try to keep it short and simple for you.
We wanted to make this team known to Aeria players so if you receive an email from the Customer Relations Team you know that they are in fact a team at Aeria that you can communicate with and have no fear of them sharing any of your information. If you happen to be contacted by Customer Relations they really appreciate any feedback you can provide them!
Note: Aeria Games will never ask for your password. If someone does ask for it, they are not legitimate. Also be sure to always check any links included in an email.