The fact that they want all of this information is a bit strange.
here is the reply they sent me
2012-05-06 17:52:08 Response from Team Aeria
Hello Cloudwatoka, Thank you for taking the time to email us regarding this issue. We require the following information to proceed with our investigations. It is VERY important that you answer EVERY question. 1) Your full name 2) The email attached to the account 3) An alternate email we may attach to the account 4) Your IP address (WAN IP ADDRESS) 5) The Last time you logged onto the account 6) Character information (names of all the characters on the account along with the gear and levels) 7) Where you live
Any AP transactions you made with the account 9) The name of the account in question 10) What does the account name mean/ stand for? 11) Country of origin this account was created in. Thank you, The Eden Eternal Team