Hello guys its my first time buying ap points and in game i have the amount that i payd for but i cant buy anything i already waited for 1 h and nothing can some1 tell me what is wrong with it?

guys now i tryed to buy in the eden eternal official shop ( in the site ) and it says Your account has been suspended. Please contact billing@aeriagames.com for more details.

guys now i tryed to buy in the eden eternal official shop ( in the site ) and it says Your account has been suspended. Please contact billing@aeriagames.com for more details.