Author Message

wjr87

Rank 0
Joined
22 Jun 2011
Posts
4
Location
Singapore
PostedApr 24, 2012 2:44 am

Account Suspended after purchasing AP (Paypal recurring)

Hi, I purchased paypal recurring sub (1350 AP) and right after that ... my account got suspended. Any help regarding this issue will be appreciated. Trying to purchase the 24hr Special Bundle Pack Offer for Lord of Ultima.

Regards,
JR

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Relaera

Rank 4
Relaera
Joined
14 Mar 2008
Posts
2204
Location
Wilmington United States
PostedApr 24, 2012 4:17 pm
If it was your first time purchasing AP, your account may have been temporarily suspended while they confirm payment. It should be lifted within 48 hours.

You may, however file a ticket with Billing. If they receive your ticket before the hold is lifted, it could help to expedite the process.

wjr87

Rank 0
Joined
22 Jun 2011
Posts
4
Location
Singapore
PostedApr 24, 2012 10:30 pm
It seems there is a security feature where aeria lock your account when you purchase AP after a long time of AP inactivity.

Problem solved after filing a ticket. Thanks Smile

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