As for AGE services under the DoMO section, I'd give a 4.0.
While others say that DoMO is lacking a GM team, we're lucky to have those that we have making up for it to fill in the gap. Although it would be nice to see a development team similar to what Gametribe has that adds features to the game. They have the pet trading safety for example, and a trade channel would be AMAZINGLY helpful to reduce spam in broadcast, which would help to answer questions more efficiently which I attempt to do day-round.
Recently I sent in a good work report on Adazin who actually came on in his off hours of work to do a few things and help out, which actually shows some true dedication to the game and community. And I've had the privelege of working alongside him in the past and as of late. And he's a great wedding date. <3
In the past my tickets would go unanswered for quite a bit and require a second response. And forum reports and arguments(I <3 you now Ryoga) would be unresolved for periods of time. But all of those issues seem to be fixed as of late with quick response and reaction to the community questions. Item mall transfers are handled well and when I've had problems or discovered issues with it, they were quickly handled by a GM.
Updates are steady and continuous, and when bugs do appear they are fixed swiftly. While we are behind on the content additions, we also know what we will be getting soon and have time to prepare for it. I know this isn't directly under AGE to fix, as it is Softstar's area to judge who gets what and when.
I personally have many problems with the Game Sage teams after communicating with other members about their activity and involvement in the community. I will not go into details here unless asked, because while I would like to express the opinions openly for public access, I would also like some protection from those devouts/fanboys/fangirls of the current members who may be lacking(IE. guildmates, suckups, etc.). If a GM requested the information, I would be glad to oblige.
The event calendar has been suffering from a delay and problems with times between different players causing miscommunication, a static clock to PDT(PST) may be needed to resolve this issue. Also, it would be a great improvement if it was possible to set the GS and GM attendee who will be at the event. It would resolve MANY issues such as scams during the pet exchange where people may attempt to trade someone and steal 3 pets from a player attending. In my attendance I try to announce the attendees to stop such problems beforehand, but it would be a useful addition.
People who are reported for things as simple as bypassing filters and harrassment really do seem to go unharmed on DoMO, more often than not. But I think that is more of a failure of players to send in a proper report than anything else. Although I have seen some reported well that still continued their actions ingame.
Onto other comments in this topic...
If you are in need of assistance, don't just look for GS/GM's for support, many players such as myself are fully willing to help out with what we can. Just look for me on the correct server.
I commend you for actually speaking ill about AGE, because we're the ones who will get harrassed for our comments here. I used to have similar problems, but it's much quicker now personally.
I personally answer questions and try to re-route the important information to GS's and GM's ingame on DoMO to take a load off of them. Most questions and issues people have can easily be resolved by the community, though players refuse the help that others offer because they do not have the title. Although I've also seen people ignore GS's in the past for community help. :X
The GM team gave the DoMO GS's the ability to freeze players back in the Darkdale pvp event and it failed miserably. Everyone realized how much a mistake that was and it was resolved quickly. Giving them a mute command would be the same and may actually be abused in the situation of a few specific events where I've personally seen bad judgment on GS decisions. *Info to those who pm and ask for it.
Just a few little snippets from me. But for the most part, I enjoy the DoMO community and the involvement from the teams.
Cesious(Onyx) and Serien(Sapphire), Onyx is my main though.
Thanks to Cotton for sexy siggy~<3>