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chey1593

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chey1593
Joined
08 Oct 2010
Posts
14
Location
Birmingham United Kingdom
PostedApr 11, 2012 2:49 am

Eden Eternal Cannot Connect to Server

I was playing on EE last night, and because I live in the UK, I was unaware of server maintenance being underway, as I didn't know the time-zone of where the maintenance was taking place. It was around midnight in the UK when it came up with an error message saying that I had been disconnected from the server. Obviously as you do, I tried to log back in. On trying this, it froze for a while, then came up with another error message saying cannot connect to server. I tried this a few times, with no luck, so went to bed. When I woke up, I tried again to log in, again with no luck.
Have I glitched my account, or do I just need to wait a little longer, or re-install EE?
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BigNakedBob32

Rank 4
BigNakedBob32
Joined
17 Apr 2009
Posts
1992
Location
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PostedApr 11, 2012 7:59 am
Maintenance wasn't last night. Please check the connection issues sections of this thread. Additionally, if you have been making lots of alts to reserve names for the upcoming merge you may have been suspended automatically since that it usually a characteristic of bots. In the event of that please send a ticket.

chey1593

Rank 0
chey1593
Joined
08 Oct 2010
Posts
14
Location
Birmingham United Kingdom
PostedApr 11, 2012 8:29 am
I just wanted to try out the different races. Will my account be suspended forever?

BigNakedBob32

Rank 4
BigNakedBob32
Joined
17 Apr 2009
Posts
1992
Location
United States
PostedApr 11, 2012 8:30 am
Just send in a ticket and they should lift the suspension if that is the issue.

chey1593

Rank 0
chey1593
Joined
08 Oct 2010
Posts
14
Location
Birmingham United Kingdom
PostedApr 11, 2012 8:31 am
Thanks Smile

chey1593

Rank 0
chey1593
Joined
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Posts
14
Location
Birmingham United Kingdom
PostedApr 11, 2012 9:09 am
I sent a ticket but I'm still suspended Sad

BigNakedBob32

Rank 4
BigNakedBob32
Joined
17 Apr 2009
Posts
1992
Location
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PostedApr 11, 2012 9:13 am
It can take up to 24-48 hours for a reply. GMs are just now in the office so they will be doing tickets soon.

chey1593

Rank 0
chey1593
Joined
08 Oct 2010
Posts
14
Location
Birmingham United Kingdom
PostedApr 11, 2012 10:09 am
Ok, thanks very much Smile

kapuuchuuu

Diamond Founder: Aura Kingdom
kapuuchuuu
Joined
01 Feb 2010
Posts
51
Location
Australia
PostedApr 11, 2012 5:47 pm
You created new characters and got kicked off, therefore unable to connect, right?

I had this problem, I had to wait until GMObspho and GMmaru helped me in the shoutbox, but... I don't think that will happen until EE is back on, especially seeing as everyone will be spamming it with questions about the Server Merge, etc.

Good luck though~
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