Well, Psikolon, u will have a long wait. I got an email with a "We are sorry the item is not working" and the subsequent emails sent I have not gotten a reply yet. Yes, u will get your refund, before Xmas. In the mean time, let us hear Aeria make them excuses for "We got to make money" but no customer support. After the 3d week, who counts.
To Kill or not to Kill, it just matters as to how bad you are!!