As a new player to Crystal Saga, you may run into circumstances where the game asks you to pay in "Crystals" but you do not have any and have no idea how to get some for your account. Well, this is the guide for you!

First, click on the Shop button in the top right of the screen. This will open the in-game Item Shop.




Then, click the Buy Crystal button in the bottom left of the Item Shop




Once you have clicked the Buy Crystal button a new window will open. If you already have Aeria Points on your account you can now select the amount of Crystals you wish to purchase by clicking the appropriate Buy button.




If you do not have Aeria Points you will need add them to your account. Click on the AP for Your Country from the Crystal Saga server selection screen or go directly to the Billing Center. There are a number of options available for purchasing Aeria Points so pick the option that is best for you.




Aeria Point purchases are generally very fast, however if this is your first purchase, you may need to wait for 15 minutes before using your Aeria Points. Once you have Aeria Points, you can view how many you have on this page: Aeria Point Recharge History




Once you have Aeria Points on your account, you can return to beginning of this guide and purchase Crystal Saga Crystals!

Waiting for my ap to show up?
My ap appears here-- https://billing.aeriagames.com/report/in_list.asp

and says I have an available balance sufficient to cover my purchase, however the in game client tells me "User doesn't have enough AP to complete transaction Please refresh the game page and try again."

I have cleared cache and cookies, restarted browser, and still no luck. Any ideas?

2Korrupt, is it still not working?
Maybe you just had to wait a short while for the whole thing to process

Is this your first time buying ap?

You must wait a time period before the AP really reflect on your account. It's a security measure.

User doesn't have enough AP to complete transaction Please refresh the game page and try again.

https://billing.aeriagames.com/report/in_list.asp reports I have 510 available AP and is correctly reflected on my toolbar in the top right corner, but as soon as I go to Crystal Saga the number 510 changes to a red "Error" message, and the game tells me the message above when I try to buy crystal.


And yes, it's my first time buying AP... I wanted to make sure it would go smoothly before I bought a large amount and I am somewhat hesitant at this point. Should I attempt to obtain a refund, or wait and hope something happens? I filled out a trouble ticket last night but it's still in "UnOpened" status.

#7918493: [Other] Problem using my AP?


EDIT:: Siegmund, the site says first time buyers must wait "15 minutes" to use their AP. it's been over 12 hours now.

This is what happens---

Outside of game--



Inside game--

That Error is familiar xD
I have seen it before!

Anyway, I see that you have already sent a ticket =O
Was that to the billing department, here?
http://www.aeriagames.com/contact/billing

Yeah, that's correct. Still status "UnOpened"

Your account is on review period, wait 3-5 days and you will be able to use them, I had the same thing happen my first time buying.