1) Make sure you have the latest version of Adobe Flash and Shockwave Player installed.
2) If you are using Internet Explorer, please use version 7+, however we suggest you use Mozilla Firefox.
3) If the game is stuck at the loading screen, clear your browser's cookies, cache, history and temporary files.
4) If you receive a connection error, please refresh your browser and if the problem still persists, repair or reset your internet connection.
5) When experiencing connection issues, regularly check your current internet speed. You may check it at http://speedtest.net.
6) If you have a firewall, make sure all ports are open and will allow all connections.
Character Creation and Deletion
Once choosing a server, you will see the following page. If you just registered, click the "Create" button to create a new character. If you would like to delete a character, click "Delete." Please be careful when deleting characters We will not be able to retrieve your deleted character(s).
First, click on the character you would like to trade with. Next, click on the avatar at the top of the screen. Click "Trade." Drag items into the trade window, then click "Ready." Once both have agreed, click "Confirm."
How do I open up a Private Shop?
Once you reach level 30, you may open a Private Shop to sell equipment and items. First, you must stay in Starglade City to set up shop. Open up your inventory (B), and click "Private Shop." Drag your items into the "Private Shop" window, input the amount you would like to sell it at, write down your shop name and open your own shop!
I want to level up fast and efficiently!
Before level 20, the fastest way to level up is following the various quests. Once you reach level 20, there will be various interactive activities waiting for you. Find a party or guild. You will also be able to join a number of battlegrounds and dungeons. You can also find torches while training/from players. Torches will give you free experience over time for a short period.
What to do if you don't want to farm?
Besides battle grounds and dungeons, there are various daily quests and activities, including: Blessed Bath, Redemption, The Training, and Seed of Life.
I am tired of killing monsters
You may activate AFK mode, allowing you to kill surrounding monsters and enemies automatically.
How comes the gear and items have different colors?
The color of the items and gear indicates how good it is.
The ranking of the quality is as follows:
(worst) White -> Green -> Blue -> Gold -> Purple -> Orange (best)
What do the different modes stand for?
Peace Mode: You can not attack anyone but you can get attacked by other players
Evil Mode: You can attack anyone and your name turns red if you kill other players
Justice Mode: You can attack people with red names
Guild Mode: You can attack other players that are in Guild Mode
Party Mode: You can attack everyone who is not in your party
Oh no! My name turned red!
You killed a player while in "Evil Mode" and you gain a PK level. Each PK level lasts for one hour.
What is the Crystal Essence for?
You need Crystal Essence to upgrade your Soul Development.
What are torches used for?
An activated torch grands you EXP every 3 seconds.
What are the Ancient Coins for?
You may transform the Ancient Coins to Lucky Coins (costs 15 silver).
You can use the Lucky Coins for the Wishing Well in Starglade [X: 156, Y: 96].
Why can I not spend any more Crystals?
Crystal Saga has the following limits for Crystal spending:
Level 1 - 9 - You are not able to spend any Crystals
Level 10 - 24 - The Crystal limit is 2000
Level 25 - 34 - The Crystal limit is 10,000
If you are above level 35 you may spend as many Crystals as you wish.
I just accepted a quest and don't know where to go next
Don't know how to find a NPC? Simply click on the name in the Quest Log. The system will create a path that will lead you to your target. Additionally, once you open the map and click anywhere on the map, the system create the path for you.
I'm stuck! How do I get out?
Sometimes you may move into a place you shouldn't be. If you are stuck, try to re-login. Using a Town Portal scroll will also solve this issue. If the problem still exists, please file at ticket and we will assist you.
I accidentally clicked the wrong skill. Is there any way to change it?
You will receive an item called Sand of Time to reset your skills by finishing a quest once you reach level 50, however this may also be purchased from the Item Mall at any time.
What to do if there are to many people on my screen?
Click "?" to hide players. Additionally, you may click "Show/hide effects" at the bottom of the mini map to hide magic effects.
Where can I get more potions?
There is a Potion vendor in each city You may buy potions here. Also, you may farm monsters to receive potions. If you do not want to go back to the city, you may buy them from Item Mall.
I am really laggy, what can I do?
There are several options. You can turn off player effects and other players on your map by pushing the respective buttons on the mini map. (See "Viewing" above) You can also turn down the maximum number of players that appear on your screen through the "System Settings" button at the bottom right of the screen near the volume control.