One area that could use improved support, is in concern to having more active Game Sages that are from multiple timezones and a variety of Countries. I am a US based gamer, living on the West Coast (Pacific Standard Time), and have on a few occasions needed the assistance of a Game Sage around 2am PST. I know that the current list of Game Sages can't always be on, or may not be able to assist with certain issues, but it would be nice to at least have a trusted individual such as a Game Sage to at least document an incident/issue/problem/question.
As a side note to that suggestion, I'd like to see the GSs held accountable for how much, or in the case of many current GSs, little time they actually spend doing GS stuff.
Don't get me wrong, I don't expect them to hae to spend every waking moment they play the game doing GS stuff, but given that they do receive perks, even if it is just the flashy tags (I swear for some it's the only reason they become one
), I believe they should be earning it.
GSs in general have earned a bad wrap in this game because of the laziness of a few, so isn't it about time a process was put in place to help weed out these bad apples and help those who actually DO stuff for the game get the respect they deserve?
When working as a consultant it's imperative that I log every job I do so that it can be billed. Why not ask the GSs to keep a timecard of sorts? It doesn't have to be detailed, just something which notes general time and activity that can be checked if need be.
10:31 - 10:45 Answered questions in trade chat
01:06 Helped Bozo with portal campers in D1
01:09 Forwarded ticket # regarding camper to GM
It sounds like a lot of extra work but it's not, a simple note pad next to the keyboard is all you need and if you write as you go it really takes no time at all. At first it seems tedious, but it really does just become second nature after a while.
Using a system like this would show which GSs actually earn their keep and those who just sponge the benefits, and what's best of all, those who do exceptional work could be given extra rewards. Plus, it would also deter the showboaters who just want the tags from applying because, oh no, they'd actually have to do something.