And still no Reason to what i am suspected of doing ? i have not played the game for a good few months explain what the **** is going on .
Edit: i have Submitted a complaint to BBB and all other Governing Bodys that deal with these sort of issues .Since it seems Aeria just like quoting the "YOU BROKE OUR T.O.S" a bit to much without evidence or reason behind this .But are happy to take you money.
Well, the first thing that i think of is perhaps you have given someone (or they found out) your account password and they were playing it while you were away doing your military thing. If that is the case then you dont have much hope in getting your account back. Ofcourse, if you were hacked and the person that hacked you was doing some nasty stuff on your account, then perhaps it could be possible to work with GMs to regain the usage of your account.
Remember to always be polite and courteous in your dealings with GMs.
If i was in the same position as you (and i knew that no one else could have been playing on my account) I would reply to that response detailing that I have been out of my home and on military duty for the last however long. But ofcourse GMs can track IP address's and have many ways to determine exactly who was on the account when it broke the ToS (or one of the other rules they quoted)
And last note, in the ToS it actually says that they can ban any account they want for whatever reason they want. Mostly because they maintain that your account is not actually your property but remains property of AGE. (yes this includes all AP and everything else on the account)
ok one more thing, feel free to include a link to this topic when you reply. Perhaps you have worded things differently here than you did in your ticket.