I merely quoted an authority on the matter.
As for opinions on the subject I agree there are some changes that do need to be made. As our new Production Manager Tactics has said, "Baby-Steps, Progress will be made". Many times to make progress its 2 steps forward one step back. The GM and PM team does care deeply for the players and for the game, I can tell you that and will do what is within their power to make it an enjoyable time for ya'll.