How would you rate Aeria Games Service?

5 (Excellent)
14%35 Votes
4
17%43 Votes
3
18%45 Votes
2
18%46 Votes
1 (Poor)
30%75 Votes
Total Votes :: 244 Votes
Author Message

Saltyloves

Rank 4
Saltyloves
Joined
08 May 2008
Posts
2071
Location
Gator Nation, United States
PostedFeb 26, 2012 8:56 pm
I voted 3 this month.

I have no major complaints about EE other than the fact that AP promotions/tiers could be so much better than they are.

Speaking for Aeria as a whole, I have to say it's getting exhausting to keep defending Aeria for all the good moves you make when I have to sit there and watch all the bad moves you make at the same time. It's like you take one step forward (ijji) and three steps back (Shaiya's a big fat mess? Rewards program, what's that?? Website???)

And if I am starting to lose faith, I can only imagine how many players are losing faith, or have already lost all their faith in Aeria. If you're going to keep making promises, please try to keep them, or don't bother making promises at all.

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jotasnake

Diamond Founder: Aura Kingdom
jotasnake
Joined
08 Feb 2008
Posts
7125
Location
Azores Portugal
PostedFeb 26, 2012 8:59 pm
I vote 4

The ijji transition seems to be going well, GMs on LC have been doing a great job. However ive received several complaints of billing taking a bit longer than usual, and being a very important department it should probably one with a quicker response for the players needs.

Kovaelin

Rank 0
Kovaelin
Joined
06 Jan 2012
Posts
22
Location
Kanata Canada
PostedFeb 27, 2012 3:35 pm
Responses from the website management has been quite good. I have not seen any problems in Shaiya yet, though I think the promotion spam in-game is more frequent than the last time I played.

draven99

Rank 4
draven99
Joined
21 Jun 2008
Posts
2525
Location
United States
PostedFeb 27, 2012 7:17 pm
Voted 1.

Shaiya is still in a downward spiral. Hopefully things will get better but honestly I don't know, I see a lot of talk but not much action taken. Shaiya is an AP buyers game, has been for a while, there is no room for "free" players anymore. Any item of value is available only through AP, you can't farm anything worth a substantial amount of gold anymore. These are the main reasons I voted 1.

qwertzuio9

Rank 2
qwertzuio9
Joined
15 Aug 2009
Posts
650
Location
North Pole on Madagascar
PostedFeb 28, 2012 9:28 am
Cmon give us Good Racing game like PT was, NOt NFScrap!!!

Miyth

Rank 0
Joined
28 Jun 2009
Posts
12
Location
North Bend United States
PostedFeb 28, 2012 10:08 am

My CS 2c

Here's what I think!
Exclamation Game Sages and Game Masters are never far, and are always receptive and responsive (at least from what I've seen!) I recently had to use the ticketing system to change some passwords (this was for DOMO!) It took a little bit but we got it all figured out, and I'm still playing DOMO, mite log in later in fact. Wink

Security is another biggy! Everyone appreciates being in the know when it comes to security issues. When you guys got hacked earlier you readily took action and communicated, and told us what you did and what we needed to do: change our passwords! There is a great deal of comfort knowing that you all are communicative when security is the issue. Cool

When it comes to the community and the many issues we all like to bring up; events, server issues, bugs, even when it's other players you are n hand to communicate and resolve the issue! Though many companies and corporations only claim by their word that everything they do is always done with the best interests of their respective communities in mind (not going to talk about it here... Rolling Eyes but still ) actions speak much louder than words! Surprised

That's my um, 2c, 10, ah make it a gold coin! Razz

Thank you for being communicative, respectful, and kind to your player community; Miyth. Very Happy 4/5

Edit: To get link to work and to add score Laughing

Short_Amigo

Rank 4
Short_Amigo
Joined
16 Apr 2008
Posts
2327
Location
A place in Canada
PostedFeb 28, 2012 3:32 pm
Score: 3

Pros:
- Good move to put Tactics back to Shaiya. We'll see how well it pays off and if it was done soon enough. But just him being there is a huge moral boost for the community there and you can just tell it was a good move.
- Tickets responded quick and efficiently. Also seen results from my tickets so that's always a plus.
- Glad to see you took my previous ticket response a bit more serious as I can see GMHado and PMSamuel become more vocal with the community. Today they just got a fix for a huge problem that was going on for 2 weeks. Sucks that the problem existed but glad in the end they were able to fix. Made quite a few people happy today, but don't stop there. You guys did promise a server merge so do update the community on what's going on with that. Be truthful about it.

Cons:
- Something that generally goes on is the usual people who try to troll the forums with porn pictures. I know there was an issue with trusting people with forum mod abilities, but there has to be something to be done to handle the spammers. Not sure what exactly but it definitely puts a bad taste in your mouth when you get on, find porn pictures on multiple threads and have to wait a while till you can find a mod to get to remove it.
- Thought the security issues and the maintenance for the website could have been planned better. The site still has bugs and issues also looks less appealing imo. And the security issue as much as it was a good standard to increase the security, it made quite a few people pissed off because not everyone is really up to date with forums and such. So more advance notice would be appreciated.

dco361

Rank 1
dco361
Joined
13 Sep 2007
Posts
220
Location
GTFO United States
PostedFeb 28, 2012 5:43 pm
3 from a Kingdom Heroes point of view. (I'm a resigned GS, whose forum tags haven't been removed.)

My views on Kingdom Heroes were efficiently summed up here by my favorite cookie eating monster, Fuzen. If it's a tl;dr thing, here's a quick summary. Only reason there's a 3 is because [GM]Gosh tries his hardest.

Tiered events are bad and ruin the economy in game.
Our opinions on what BOGOs or tiers we want? Tiered event outlines? What happened to that? We'd like our opinions heard/asked, sometimes, on what we want to spend our money on. More community involvement in general.
GM Events barely happen anymore, even though we know [GM]Gosh is doing his best.
Loot Forge/Wheel are completely unfair, odds need to be increased.

regretness

Rank 3
regretness
Joined
09 Oct 2010
Posts
1491
Location
Time and Space United States
PostedFeb 28, 2012 10:16 pm
i voted 5,
as a gamer from Dynasty Warriors Online it is great to see the Aeria Team does their best.
Most of the time i have trouble getting items and the GM's did it for me (:
i don't know who did it but thanks to Aeria Teams!

-cheers Very Happy

jadenyuki84

Rank 5
jadenyuki84
Joined
10 Oct 2010
Posts
3419
Location
United States
PostedFeb 28, 2012 10:30 pm

Dynasty Warriors Online

I choose 2 because they are doing fine with the response on the tickets however there are still main problems going on with the service on the Dynasty Warriors Online Game.

Here are some of the bad ones:
Error on delivery
Due to errors, some players receives their rewards late
Too long to send items from tiered spenders
With every delivery errors made, it prolongs the days of deliver of items. Example is failed to send weapons for some of the Tiered spenders that they would have to wait another week to receive the missing items. Can't the items be delivered 1 day after instead of waiting one week or the next maintenance?
Bug, lags and crashes are some of the main problems that we have to deal everyday
The punishments for cheaters need to be more strict
Banning players for wrong reasons
Lack of advertisements on this game


Goodies:
More events are showing up which gives players a chance to get free premium items

Not much goodies I can think of. Hopefully, the service will become better in the future.
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