Voted a 2.
Three of my accounts became inaccessible (two were outright banned, one simply needed the e-mail changed) as a result of the fairly recent security breach
. This is an understandable and appreciated precaution in and of itself, but the process to appeal these bans was far more tedious than it should have been due to poor contact us service.
Here's a brief summary of my experience:
1: Sent three tickets from/regarding all three accounts.
2: Received three identical, but completely unhelpful (and somewhat unrelated) replies.
3: All three replies to these responses (which state to reply if you need further assistance) went ignored.
4: Sent a single ticket with information regarding all three accounts, attempting to streamline the process.
5: Received reply back telling me to send separate tickets from each account.
6: Repeated step 1.
7: All three tickets were read this time, however, two of them were combined into a single RT#. Unfortunately, these were not the two with the same problem.
8: As a result of the baffling decision to combine tickets in step 7, the issue with only one of the two accounts was addressed and taken care of.
9: Sent a new ticket for the account that got combined with the previous ticket, despite having a different problem.
10: Received reply asking for information that was provided in the ticket I had just sent.
11: Copy pasted the information from the e-mail that was just returned to me and sent it in a reply, effectively remedying all problems with the second account.
12: The third account was also eventually handled via a ticket from step 6, but only after a lengthy bout of ~5 replies.
All in all, issues with every account were finally resolved in an acceptable manner which I am again, thankful for. That being said, it's unfortunate that this amount of hoop jumping was required on my part in order to compensate for such lax service.