I give Aeria service a 2.
DOMO is my game, Sapphire my main server, though I play both. While the recent problems with Sapphire seem to be getting good attention, this is only a small part of what I expect.
There are many places, including a Twitter set up to notify about maintenance, news on aeria's main site, facebook and forums to post news about DOMO. There have been promises to keep us updated on these sites about all things DOMO. Maintenance has not been regularly posted other than the last few weeks with Sapphire's issues.
Many problems within DOMO have been reported for years, with fixes promised. These include getting stuck on stairs, Tier 2 and 3 quests not dropping certain items and issues in lairs. Now there is the promise of a server merge, which started last summer.
Aeria continues to promote nearly every game but DOMO, develop and acquire new games and promise new players good customer service.
Good customer services includes dealing with problem players in each game, besides fixing reported issues. I have had issues with players, sent in RT with screenshots and/or chat logs as I was told. The reply I have gotten for the last 2+ years, "We require more proof." What more proof can I send when chat is the problem? I do now use software for recording game video, but, in the case of kill stealing it still remains useless. KSing happens so fast, the only way to prove it is to have video run the whole time I play.
I enjoy playing DOMO. I will play DOMO until it is taken offline, even with the servers glitched. I'm not happy about the problem, but I believe it is being worked on.
GrayWolfman, CP Resistance, Sapphire server/Chief_Crazy_Wolf, Onyx server