"Customer service is the provision of service to customers before, during and after a purchase.

According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

^ According to good old Wikipedia.

Shaiya used to be an AWESOME game but thanks to greed it was killed. So much could of been done to prevent this game from falling so bad but all that AGE could see was more ways to milk money out of there loyal customers. So BRAVO.

I enjoyed my time playing this game but so many people i met have quit due to the way it has changed over time.

Goodbye to all the people i met on here was one **** of a ride `

On a side note to the good people at AGE - The customer is always right.

=(
Good luck in all that you do.
I hate seeing anyone quit, but I understand why.

.MrsB. wrote:

On a side note to the good people at AGE - The customer is always right.

Having worked in retail/business and other marketing areas: The customer is not always right

Editing to add that although I'm not happy with how things are run now, customer greed is just as easy to blame too.

Ive worked in customer service for 8 years and when a customer complains about how they are not happy with there item, or how they have been treated throughout a purchase, they usually ALWAYS get compinsated for what has gone wrong.

If the company says to bad we dont really give a f***, you think they will have repeat business? lol.

.MrsB. wrote:

Ive worked in customer service for 8 years and when a customer complains about how they are not happy with there item, or how they have been treated throughout a purchase, they usually ALWAYS get compinsated for what has gone wrong. If the company says to bad we dont really give a f***, you think they will have repeat business? lol.

It depends on the kind of customer service business you are in.

Being Customer Service for something like a phone company, or a credit card company (something where management monitors calls), part of the job description is to sell your product to them, even if you are on the disconnect/discontinue part of the service (you are typically required to subtley try to get their business back 2-3 times before escalating a service termination). In this kind of customer service, you pretty much have to put up with EVERY customer. Otherwise your company will find another operator.

Being Customer Service at a family business, A walk in supercenter, a mall outlet, is different. Keep in mind, even the most belligerent customer is a "customer." Some customers will attempt to return soiled, or destroyed items, and refuse to take no for an answer. Other customers will refuse to take store credit but rather want cash. Some Customers will become downright abusive to the employees, dehumanizing them, shouting at the top of their lungs. In some restaurants, loud commotions disrupt heavy business (like loud 2 year old children), and a patron may be asked to take it outside.

Employees have rights too. Optimally, "most times a customer is always right." They are not right when they stray outside accepted standards and safety boundaries. They are not right when they breach a contract between them and their seller. They are not right when they attempt to change the method their seller does business.

But, when a consumer agrees with the contracts laid out by their seller (or vice versa in some businesses), acts amicably, and can fulfill their own end of the bargain, A customer is "always" right.

I wouldn't say a customer is always right, I'd rather say a customer is always to be appreciated, and treated properly/with respect until the point they don't meet their end of the "deal"/act like you-know-what. That's what most of us want, right? A little bit of appreciation from the companies we use/"give" money to. Sadly this is happening less and less often IRL, too.

Lets not digress from the OP's point, i.e Shaiya used to be fun to play, but it has turned into a ruthless money milking machine.

And I agree.

.MrsB. wrote:

On a side note to the good people at AGE - The customer is always right if they buy AP.

Corrected

.MrsB. wrote:

Ive worked in customer service for 8 years and when a customer complains about how they are not happy with there item, or how they have been treated throughout a purchase, they usually ALWAYS get compinsated for what has gone wrong. If the company says to bad we dont really give a f***, you think they will have repeat business? lol.

This is true; The way the ToS is written, AGE isn't liable for anything, and they use it as an excuse for terrible customer service. I've worked in retail all my life, Lowe's and Home Depot specifically, and they bent over backwards to make customers happy, whether they had to or not. If they did what AGE does, "oh well not our fault deal with it" kind of attitude, they would not be in business any longer. The ONLY reason Shaiya is still going is because of the "Shaiya Addicts", other than that I can assure you it is not because of "great service".

draven99 wrote:

.MrsB. wrote: Ive worked in customer service for 8 years and when a customer complains about how they are not happy with there item, or how they have been treated throughout a purchase, they usually ALWAYS get compinsated for what has gone wrong. If the company says to bad we dont really give a f***, you think they will have repeat business? lol.   This is true; The way the ToS is written, AGE isn't liable for anything, and they use it as an excuse for terrible customer service. I've worked in retail all my life, Lowe's and Home Depot specifically, and they bent over backwards to make customers happy, whether they had to or not. If they did what AGE does, "oh well not our fault deal with it" kind of attitude, they would not be in business any longer. The ONLY reason Shaiya is still going is because of the "Shaiya Addicts", other than that I can assure you it is not because of "great service".

This addict is goin cold turkey.