Ahhh sorry to hear about your problem .
I don't know anything to suggest to you in this case .
Please take a few screenshots of the incident and put in a ticket here
http://www.aeriagames.com/contact/support
Also make sure to
explain what is happening in
Great Detail due to the person reading your ticket wont know anything about it !
They should contact the Developers from there .
Hope i helped in some way
-
Sparrow