Eden Eternal Event FAQ
Here are the answers to frequently asked questions about our events!
Q1: What time does the event start/end in my time zone?
Our events are typically listed in Pacific Standard Time. This website may help you figure out what time it is in your time zone!
Q2: I need to take screenshots to win the prize(s)! How do I do it?
You can take screenshots in game by pressing the "Print Screen" key on your keyboard. They are saved in C:\AeriaGames\EdenEternal\ScreenCapture
on your computer.
Q3: Help! How do I post my screenshots to the forum thread?
Please upload the screenshots to an image-hosting service (such as Photobucket
) or your own website, and then copy and paste the links in your post!
Q4: The event is marked as "PAID OUT," but I don't see the prizes(s) in my Bag!
A4: All the prizes are sent to your Item Mall bank.
Please click "I" to open the Item Mall window in game to retrieve it! If you do not see the prizes in your IM bank, please send us an email from the Contact Us
link and we will look into it as soon as possible.
Q5: I submitted an event entry from an alternate account. Can you transfer the prizes to my main account?
We are very sorry, but event prizes are non-transferable.
All prize(s) will be delivered to the account you submitted the entry from. No exceptions!
Q6: I submitted entries from my alternate accounts. Why didn't I receive participation prize(s) on all of them?
A6: You may submit your event entry from only ONE (1) account.
If we discover that you are posting from multiple accounts, we will only award prize(s) on one (1) of them. If you continue to break this rule and/or create a large amount of new accounts in order to receive event prizes, all your accounts may be suspended due to event fraud.
Q7: Where can I find the upcoming event schedule?
Please check the Official Event Calendar
Q8: OK, so I'm only allowed to post 1 entry per IP address. What if my brother/husband/roommate plays too? Can they enter the contests even though we share an IP address?
A8: If you share a computer or IP address with another person, please notify a GM who is hosting the event ahead of time via PM that you both plan on entering
. Once you notify us we are happy to allow all family members or roommates to enter the contest, even if you share the same IP address.
Q9: Why didn't I get my prize? Is it because I didn't include my <enter missing information here>?
Any participant who does not adhere to the entry guidelines - event entry format rules, general rules, info requested and ToS - may be disqualified and will not receive their prizes.
(Last Update: 9/23/11)