Gave a 3,
Some of your ticket handling teams are fairly competent and have probably been given good training, others at times seem to give off a feeling of automation, I suppose that is alright since customer service as an industry is not nearly as easy as it may seem.
Your game management staff however need to be retrained, or go back to school.
They either lack knowledge of microeconomics and macroeconomics, or choose not to utilize it. They also lack communications skills so I recommend they take a comm course as well.
I play Golden Age, and a lot of the things I'm seeing there seems to be serious blunders on the part of game developers and technical teams as well. Leaving bugs unfixed, and left completely alone for 3 months even though it is in beta, cannot be called calculated beta testing.
The GMs have even called the beta Golden Age a "released game".
With the number of reported bugs that have been left alone, for example, instances being bugged since November
And numerous game mall items that have not yet even been implemented as well as new event items that are being added that, DO NOT EVEN WORK.
Though I personally was not affected by the usage of items not implemented yet, many of the game's community are becoming fed up with the blunders made by the GM team and Product Management Staff.
Now that I think about it now, this feedback is pretty harsh... perhaps I should have given a lower score, only saving grace is to the ticket handlers.