Mr.GM, I can not speak English. I love shaiya but the shaiya of turkey's GM is unjust. They are not interested in game and they allow some mistake... Sincerely
If you are experiencing staffing issues, please click the Contact Us at the bottom of the page, then click "Game Support" -- choose Shaiya EN
as your game.
In the subject put "Attn Community Manager", your RT will be directed to the proper official and they will be happy to look into this issue.
Feel free to write your RT in your native language. Aeria has a fantastic translation team, and they will be more than happy to assist.