I couldn't care less if I see GM's in-game or not. Not important at all. However, I do feel that the GM's should be required to play this game(anonymously or not) without any GM God mode junk on their toons. If they don't experience the game as the players experience the game, I don't see how they can properly relate to players' concerns, suggestions, etc.
But, when it comes down to it, these GM's and PM's have bosses that are telling them how things will be handled. The GM's and PM's are just following these orders. And it's these bosses that need to change within Aeria and change the customers' perceptions of Aeria at the same time . It's clearly apparent that the GM's and PM's really don't have much power to change things unless it's approved by these higher ups.
Until these bosses show some dedication towards removing the customer perception of greed from their company and get this game back to a true F2P game, nothing will change at all. It will just continue to slowly lose customers, as is currently the case. We saw signs of this attitude changing a few months ago, but unfortunately, that didn't last long.
Now, before some of you respond with the normal Aeria butt-kissing responses, getting the game back to a true F2P game does NOT mean that it should stop generating revenue through AP sales. However, there's a HUGE difference in generating revenue and just simply gouging people's money with completely overpriced items/tiers/AP Sinks/etc.