AP/Item Mall Bug?

KazumaArcend

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Joined: 02 Sep 2009
Posts: 21
Location: United States

PostedDec 17, 2011 1:19 pm

I just bought a few AP today and everything seemed fine until i then finished purchasing the AP with Google to see the AP go to -1 or -2 and then say ERROR in red letters. Then while in-game i get a message saying "You cannot use AP at this time" and while i try to go to the recharge AP page it says my account has been suspended at the time. May i please get help or an explination for this?

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Cincierta

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Joined: 27 Jul 2010
Posts: 737
Location: West Melbourne FL United States

PostedDec 17, 2011 3:08 pm

If it says -1/Error, it means your account was put on suspension for security reasons. If it says -2, it means the transaction is being verified. Typically the verifying part doesn't take long depending on the method of payment.

If you got the -1/Error, you will need to send in an RT to billing to have it sorted out. Check your email to see if they sent you a statement saying that your account was suspended. Normally this doesn't happen, but there's always that one hiccup in the system. How long ago did you purchase AP? If it's been over a couple hours and you're still getting the error, and I'm guessing you're using PayPal, you might want to think about sending in that RT, and make sure you select the right category.

I hope this helps.

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KazumaArcend

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Joined: 02 Sep 2009
Posts: 21
Location: United States

PostedDec 17, 2011 3:46 pm

Cincierta wrote:

If it says -1/Error, it means your account was put on suspension for security reasons. If it says -2, it means the transaction is being verified. Typically the verifying part doesn't take long depending on the method of payment.

If you got the -1/Error, you will need to send in an RT to billing to have it sorted out. Check your email to see if they sent you a statement saying that your account was suspended. Normally this doesn't happen, but there's always that one hiccup in the system. How long ago did you purchase AP? If it's been over a couple hours and you're still getting the error, and I'm guessing you're using PayPal, you might want to think about sending in that RT, and make sure you select the right category.

I hope this helps.

Thank you for the reply, yeah i suspected that it was for security reasons but i sent a ticket with the "Other" subject onto it with an explanation and hopefully it will get sorted out, I'll go ahead and check my email to make sure, I don't use paypal though, mostly moneybookers but it was deciding not to work for me so instead i used the google option.

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