this is my First time Experience on Gold Purchase
Several People on server 2 have followed this same Procedure
Buying Game gold is a multi-step process.
1. you buy AP ..... Aeria Points As described in First post by Electro
2. you CONVERT Aeria Points ...AP into Game Gold
This seems to be where the Hold up is.
Part II of 2
As a FIRST time AP buyer, you have to VERIFY ACCOUNT.
GOTO your Sign-in Email Account.
Yahoo or hotmail or whatever..not GAME Mail. Internet E-Mail that you joined game with.
You will have an Email from Aeria saying a SECURITY HOLD has been placed. don't freak out..just open it and Follow the instructions.
Once your Account has been checked by a REAL PERSON for Verify, your in.
This Verify Process took 3 days for one person, mine was 2 days.
3. then your ready to CONVERT AP into GOLD, As explained in electro posts...
FOR Issues with AP being Zero just close browser and re-open it will show correctly.
that was my EXP.