I, like many others it seems, did not play for a very long time. I was bored one day and thought it would be fun to play LC again. I downloaded it onto my laptop and tried to log in and was given the same message...that my account has been banned for not following the rules and regulations.
After contacting Aeria games, I was told that my account was banned due to a large amount of created and deleted characters on my account. I explained I haven't been on for quite some time and they supposedly reactivated my account, but it is still saying that the account is either not recognized or is banned.
I have also sent a reply to aeria on what happened when I tried to login after being reactivated and have not gotten a reply. I am very disappointed that I have now lost all of the really nice equipment, boosts, pots, etc that I have on my main character just because I was suspected of being fraudulent. It took me years to accumulate all the stuff I have on that character, but I guess Aeria doesn't care. My response to that in my email was 'whatever'. Now I am looking for another game similar to LC that IS NOT made by Aeria games. If anyone knows of one, let me know!
My advide to you....if this happens to you, email, email, email, and email the support center...do not give up like I did. Maybe that way they will actually help you.
Good luck