MY feed back from the Shaiya world is a 3. And thats only because of Ulicul.
No one else seems to get that providing good service and keeping your customers happy makes you more money over the long haul. Or maybe they dont care. But he gets it. He talks
to the players, gets their opinions, and goes from there. Hes doing a great job...ihope you dont steal him from us like you did the last guy who did a great job for us.(Tactics)
My main concern for the game right now is how its become heavily AP based to get everything you need for endgame play. The biggest being the lack of ingame drops of lvl7 lapis.
I dont think it should be farmable 24/7 but maybe if its possible to alter the drop tables for 3 bosses in OI, the fatties and the bluehair, to drop 7s instead of 6s it would provide an immense relief to players.
Just my opinion and feed back on the state of the game and the customer service right now.