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celestar

Rank 5.1
celestar
Joined
13 Feb 2007
Posts
6492
Location
United States
PostedAug 26, 2011 12:10 pm

Can not connect to one server, but can another

Cannot connect to server after DC
Aeria OPS need to know the following information to further troubleshoot this problem people are having. If you get DC and can not log into your server (ie garnet) but are able to get into emerald or aqua, then please provide the following information:

Your current IP address from your isp: (use http://www.ip-adress.com/ to view your isp address)

When did this start happening? Date and time, and how long has it been going on.

A traceroute to 174.142.117.5.

...pray that there's intelligent life somewhere up in space, 'Cause there's bugger all down here on Earth. (Monty Python)
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IkkenHissatsu

Rank 0
Joined
15 Jul 2011
Posts
17
Location
Canada
PostedAug 26, 2011 4:49 pm
My IP address is: 50.71.43.111
My IP Address Location: in ip address flag Canada
ISP of my IP: Shaw Communications

starts happen 1:00pm (GMT-06:00) Central Time (US & Canada)
still not working

my problem is:when i am going to online in Aquamarine after 2-5 minutes i will disconnect and dialogue box says Server is lost..hw to fix it? fix it plox asap. pls and thanks

celestar

Rank 5.1
celestar
Joined
13 Feb 2007
Posts
6492
Location
United States
PostedAug 26, 2011 8:47 pm
IkkenHissatsu,

run "traceroute 174.142.117.5" in a cmd window, copy and paste the result into a reply please.

...pray that there's intelligent life somewhere up in space, 'Cause there's bugger all down here on Earth. (Monty Python)

b3w1thm3

Rank 0
Joined
16 Jun 2011
Posts
3
Location
Philippines
PostedAug 26, 2011 10:06 pm

me too

My IP address is: 112.206.82.23
My IP Address Location: Manila in ip address flag Philippines
ISP of my IP: Philippine Long Distance Telephone

soulboundlover

Rank 0
Joined
23 Jun 2011
Posts
17
Location
United States
PostedAug 27, 2011 9:36 am
My IP address is: 99.182.199.8
My IP Address Location: Troy in United States
ISP of my IP: SBC Internet Services

afew days ago. when i logged off one toon into another. game froze and crashed.

celestar

Rank 5.1
celestar
Joined
13 Feb 2007
Posts
6492
Location
United States
PostedAug 27, 2011 12:43 pm
can everyone post a traceroute, instruction is above.

...pray that there's intelligent life somewhere up in space, 'Cause there's bugger all down here on Earth. (Monty Python)

soulboundlover

Rank 0
Joined
23 Jun 2011
Posts
17
Location
United States
PostedAug 27, 2011 8:27 pm
celestar wrote:
can everyone post a traceroute, instruction is above.  

tried it. says traceroute isnt an internal or external command

Relaera

Rank 4
Relaera
Joined
14 Mar 2008
Posts
2204
Location
Wilmington United States
PostedAug 28, 2011 7:51 am
The command is "tracert 174.142.117.5"

Please follow the instructions in this thread but post the results here.

Velrina

Rank 0
Joined
10 Aug 2011
Posts
1
Location
United States
PostedNov 23, 2011 8:13 am
I.P. Adress 76.89.202.227
Emerald server.
Time Warner ISP

I tried this
delete the arp cache by running this command:
netsh interface ip delete arpcache

once that is done, clear dns cache with this command:
ipconfig /flushdns

No good.

les26

Rank 0
les26
Joined
06 Jul 2011
Posts
18
Location
Philippines
PostedNov 28, 2011 12:39 am
MY IP address is: 110.55.40.16
My IP Address Location: Valenzuela in Philippines
ISP of my IP: Bayan Telecommunications Incorporated

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