i have a reply from the Tech team on what can cause this problem but i was still unable to get it to work. if this helps you guys please let us know what you did, thx
here is what then sent me:
> Update your OS with all current patches, here:
> Update your DirectX to the latest version, here:
> Update your drivers to the latest version.
> (Location dependent on your hardware)
> If you are experiencing graphics issues beyond that of outdated drivers, make
> sure that video card is working properly as graphical anomolies can be a sign
> of a failing video card.
> You may need to do a complete clean install of the game:
> Do a complete uninstall of your game. If you have problems with the uninstall,
> delete the directories, and use something to clean up the registry
> Re-Start your machine.
> Defrag your hard drive
> Download the latest client
> Re-install the game. Log in, patch, play.