In order for us to help, we actually need some information:
Use the Dxdiag that is integrated is most window's based PC's these days.
DirectX Diagnostic Tool helps you troubleshoot issues with the DirectX suite of multimedia technologies that come with Windows. If you're having trouble getting game animation or a movie to run properly, you should run DirectX Diagnostic Tool to try to find the source of the problem.
To run DirectX Diagnostic Tool
Open DirectX Diagnostic Tool by clicking the Start button , typing dxdiag in the Search box, and then pressing ENTER.
To run Direct X Diagnostic Tool
Click START, RUN and type dxddiag and press ENTER