I voted 5. Though I've had disagreements with one or two of the staff members, they have always been very respectful and open to hearing all sides of the story.
They reply promptly and take into consideration the feedback the users give about service and gameplay.
I used to be quite a troublemaker (thankfully I grew out of the 'trolling' phase) and they were still very respectful, though rumors went around that they talked sh-you know what behind people's backs. Despite this, what I saw from my own perspective was overall very good.
Keep up the good work guys.