My cousin is having this problem, he tried those steps and nothing works. Any suggestions?
Try contacting our Support Team at www.aeriagames.com/contact
You must give them i think you user name idk, haven't tried it but still you have to contact them so they can fix it.
For the other people that commented on this thread. even if you are in server 2, it doesn't make it only people in server 2 cant log in. people in server 1 can also join server 2 someday and they don't have the problem. i play Server 1 and 2 and i dont have the problem, but i mostly play in server 1