Not trolling here, but I experienced something rather.. disgusting.
I wish i screened the convo as proof of what happened, but I regret to say that I didn't having been so caught up with the audacity of this person. However I decided to share said experience anyways.
I had sent in a ticket on the 24th of this month regarding some billing issues. Had all the correct information etc, and my status read 'Hold-Customer'. 3 days later, went to check the status of said ticket, and It was still 'Hold-Customer'. I decided to use the 'follow-up response' box provided to see how everything was going.
Being new to this whole process, I didn't know how the ticket procedure was suppose to operate, and that using the 'follow-up response' would only prolong the resolve I so desired.
Anyways, I spotted a GM online (won't name names...) and decided to whisper them about said problem I was experiencing. It pretty much went as follows:
Me: Hi, I was wondering if you could help me with a ticket I submitted 3 days ago, as it still hasn't been resolved.
GM: That's hard to believe... We usually have them resolved within 24 hrs, at 48 hrs max.
Me: I assure you I'm not lieing :s.. I really did submit a ticket on the 24th, if you want I can screenie it as proof and post to u on forums?
GM: No, don't post on forums. What's the ticket number?
Me: Ok ty its (number 1 here) and after no response for the past few days I decided to make another ticket which is (number 2 here) incase you guys forgot about the first one.
GM: Ok I see the problem, you sent the ticket to billing?
Me: Yeah as it was a billing issue I had.
GM: Also says here that it was issued on the (date here) which is less than 24hours... less than an hour actually.
Me: Oh that must of been my follow up comment I did just now, but the ticket was submitted on the 24th
GM: (sends me the follow up comment I made) this is what you sent on the (date here)?
Me: yes, I was just wondering how the progress was going after 3 days
GM: I dont think so, we wouldn't have left it so long. Plus it says you issued this today so you need to be patient as it take up to 24-48 hrs to process.
Me: But I submitted this ticket on the 24th :s... and until today I didn't know what was going on so decided to post a follow up comment to that ticket.
GM: We get around 500 tickets a day, and everytime u post a follow up comment to your ticket, it gets bumped to the bottom of that list.
Me: I didn't know.. Like I said I've been waiting 3 days, and that's why I did that to see how things were progressing.
Me: I can even send you a screenie as proof on the forums.
GM: You do that and I will take action against you. Read the forums rules.
Me: Omg! It's as if a) your indirectly accusing me of being a liar and b) the screenie proof I have to show u through the forums, will result in me getting in trouble.
GM: Yeah, well now, your gonna have to wait till the 28th, any questions?
Me: I'm tired, just please fix this issue, I won't bother you anymore as it is too exhausting, ty.
Now, I meant no disrespect, and hoped that I didn't come across as someone who was being disrespectful. What I could not believe was the insinuations clearly made by that GM. Absolutely disgusting customer service. Not happy.