We don't have the power to block you from sending in RTs. Please make sure you are filling out all of the information and all the information is correct.  

I'm asking a question on a friends behalf, they're a bit reluctant to do it themselves. Let's say you're in a guild, and the guild leader quits (but didn't pass the lead before they did), there's a 99.9% of them not coming back, is it possible for GM's or PM's to manually change the leader of a guild under these circumstances? All of the other people of substantial status have also left, so there's no one available to make or change anything in the guild. Also I'm not sure if it's appropriate to fill out an RT on someone's behalf. If someone could give me an answer I would greatly appreciate, it's a good guild and I would hate to see it die, thank you for your time.  

This question has been brought up before but unfortunately there is no way to change lead unless the guild leader is on  

Not trolling here, but I experienced something rather.. disgusting.

I wish i screened the convo as proof of what happened, but I regret to say that I didn't having been so caught up with the audacity of this person. However I decided to share said experience anyways.

I had sent in a ticket on the 24th of this month regarding some billing issues. Had all the correct information etc, and my status read 'Hold-Customer'. 3 days later, went to check the status of said ticket, and It was still 'Hold-Customer'. I decided to use the 'follow-up response' box provided to see how everything was going.

Being new to this whole process, I didn't know how the ticket procedure was suppose to operate, and that using the 'follow-up response' would only prolong the resolve I so desired.

Anyways, I spotted a GM online (won't name names...) and decided to whisper them about said problem I was experiencing. It pretty much went as follows:

Me: Hi, I was wondering if you could help me with a ticket I submitted 3 days ago, as it still hasn't been resolved.
GM: That's hard to believe... We usually have them resolved within 24 hrs, at 48 hrs max.
Me: I assure you I'm not lieing :s.. I really did submit a ticket on the 24th, if you want I can screenie it as proof and post to u on forums?
GM: No, don't post on forums. What's the ticket number?
Me: Ok ty its (number 1 here) and after no response for the past few days I decided to make another ticket which is (number 2 here) incase you guys forgot about the first one.
*moments later*
GM: Ok I see the problem, you sent the ticket to billing?
Me: Yeah as it was a billing issue I had.
GM: Also says here that it was issued on the (date here) which is less than 24hours... less than an hour actually.
Me: Oh that must of been my follow up comment I did just now, but the ticket was submitted on the 24th
GM: (sends me the follow up comment I made) this is what you sent on the (date here)?
Me: yes, I was just wondering how the progress was going after 3 days
GM: I dont think so, we wouldn't have left it so long. Plus it says you issued this today so you need to be patient as it take up to 24-48 hrs to process.
Me: But I submitted this ticket on the 24th :s... and until today I didn't know what was going on so decided to post a follow up comment to that ticket.
GM: We get around 500 tickets a day, and everytime u post a follow up comment to your ticket, it gets bumped to the bottom of that list.
Me: I didn't know.. Like I said I've been waiting 3 days, and that's why I did that to see how things were progressing.
Me: I can even send you a screenie as proof on the forums.
GM: You do that and I will take action against you. Read the forums rules.
Me: Omg! It's as if a) your indirectly accusing me of being a liar and b) the screenie proof I have to show u through the forums, will result in me getting in trouble.
GM: Yeah, well now, your gonna have to wait till the 28th, any questions?
Me: I'm tired, just please fix this issue, I won't bother you anymore as it is too exhausting, ty.


Now, I meant no disrespect, and hoped that I didn't come across as someone who was being disrespectful. What I could not believe was the insinuations clearly made by that GM. Absolutely disgusting customer service. Not happy.