I recall the gm's saying, we are going to bring new updates.
*events random and the one we are currently getting candy for
Lag issues were looked into and Magda was even asking players to respond to her about thier lag from 1 to 10.
Server crashes are horrible, yet aeria apologised (something unheard of in many games) and gave us all double everything.
As for the item mall, we were asked what we would like to see in it. Once again, our requests were answered. Maybe players didn't foresee what spawning a baal could do, but if used in the way intended, it can be very entertaining for alot of players. Updates, servers all cost cold hard cash. As great as the Sorcerer is, his limits are creating revenue. God Of Iris he maybe, without a penny to his name. That's why we have the item mall.
As for the timetable, the GM's can't promise to deliver as they simply help manage the game. They are the go between us and the developers. Quickly or soon is all they can do. That instant fix we all want, is just not reasonable.
As for quality items, that is up to the consumer. If They purchase an experience pot and are happy, it's a quality item to them.