I'm sorry, but Aeria earned a 2 from me. The reason for it is rather clear once it's stated: Dynasty Warriors online. There was campaigns run.
It was posted by someone on the forums the day after it was announced that the campaigns looked like they were set up differently from the first as no battlefields were listed. No response from customer service. After a few posts and threats people moved on.
A couple more posts made, making sure everything will be okay for campaigns. No response from customer service.
Friday, Saturday Sunday:
Campaign ran, end of it all, no one got a city despite winning it. Numerous posts were made about it, no response from customer service. Over the weekend, few small posts asking if all the campaigns are going to be bugged, Wu asking for the city they won. STILL no response from customer service.
MANY posts being made about campaigns, asking what happened, are people going to get their cities or not? Still no response.
Maintenance is done. Showdowns announced for the whole week. No comment about campaigns at all. A few people ask when is the land issue with campaigns finally going to be looked at.
Customer Service's response: What land bug? We are not aware of any issues with campaigns.
There was over two pages worth of threads about it at this point, gamesages talking about it constantly, it was all over the shoutbox for days. Yet somehow a widely talked about concern with the game with SEVEN DAYS without customer service noticing.
Once they DID realize about it however, they did try to give us a very quick and timely response regarding it, which is why they did not get a 1. In the end though, the gamesages, who claimed to know the problem from the very start, should have been able to let the higher ups of customer service know what was going on.
In addition, the attitude of some gamesages leaves much to be desired. I can honestly say at this point that if something were to happen and DWO shut down, I would not consider looking at other Aeria games from the example I have seen from this one. Much work is needed to improve this.