Funny that this occurred so close to Martin Luther King day
. I just wish there was a way that the hacker could have brought the company's flaws into the forefront without potentially harming so many people, but this should surely serve as a wake up call to companies like Frogster and others. You can only get away with poor customer service for so long. There was a time when this sort of thing would have been praised, before entire cultures started becoming streamlined to become mindless drones of the government.
There was once a strike by miners in the U.S that almost brought the entire nation to its knees because the workers were being mistreated. It was up to the president at the time, Theodore Roosevelt, to step in and, in an interesting turn of events, side with the miners! They were given most of their demands and currently, this is viewed as a breakthrough in worker-employer relations. The workers actually had a right to demand something! Praise-worthy? Quite.
There was a time in America when African Americans were, by *law* not allowed to do things such as ride in the front of the bus when a white passenger wanted that seat. Rosa Parks is hailed as a modern-day heroine for refusing to give up her seat and in effect, breaking the law.
While those examples are obviously more related to more real-world issues, they do draw some interesting parallels. In particular, I think there is something that people can learn by analyzing the miner strike example and comparing it to this situation with Frogster.