Using Contact Us:
In situations where a GM is not present to assist you or the problem is very complicated, we recommend you use our Request Tracker system, better known as RTs. Please use this link: http://www.aeriagames.com/contact
which is conveniently located at the bottom of every page on Aeria Games to report the issue to our game support team.
Select the appropriate category for your ticket and please give us up to 24 hours to respond, especially on high traffic days. Usually we will try to respond as soon as possible unless the issue requires serious investigation.
The categories for tickets:
This category is for any game related issues, reporting behavior, reporting bugs, or feedback on events, issues with any game specific sales/promotions.
This category is for any Aeria Points related issues, or problems with the billing page.
This category is for anyone looking to advertise with us, is a developer looking for us to produce their game, or has a business opportunity that they would like to share with us.
This category is if you are having an issue with your existing account, and need our help to recover it. This can be used while not logged in.
Trouble Creating Account:
This category is if you are having an issue with a new account, and need our help to create it. This can be used while not logged in.
This is where you can see any tickets that you have submitted. You can view the status, when it was last updated, or click on the link for the full details.