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GMPaladin

Aeria: Specialist
GMPaladin
Joined
23 Mar 2011
Posts
2603
Location
San Jose United States
PostedApr 27, 2011 4:38 pm   Last edited by GMPaladin on Apr 27, 2011 5:04 pm. Edited 3 times in total

How to Contact a Game Master (GM)

Who you gonna call?
While playing DDTank you may encounter bugs and issues with the game that you can not find help with on the forums or by asking one of our Game Sages. Occasionally we may also accidentally forget to pay you out an event prize you should have won. And unfortunately, some times you will run into players who are not following the Terms of Service.

If you need to contact a GM regarding your issue and one of our helpful Game Sages are not available to assist you, we offer several methods for contacting us.



We highly recommend using Contact Us (our RT system) to reach us as the contents of these posts are confidential and we can devote all of our attention to each message. Messages in-game should be simple answer type questions as we receive a large number of whispers at any given time and may not notice your question or be unable to spend the proper amount of time with your issue. However if the situation is an emergency, feel free to contact us in-game.

Please do not try to contact us via the forums as these are very public and your issue may require privacy to be handled correctly. When in doubt, use Contact Us.
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GMPaladin

Aeria: Specialist
GMPaladin
Joined
23 Mar 2011
Posts
2603
Location
San Jose United States
PostedApr 27, 2011 4:38 pm   Last edited by GMPaladin on Apr 27, 2011 4:48 pm. Edited 2 times in total
There are several methods for whispering a Game Master while in-game.

  • You can simply click on the name of the player you wish to whisper to in the world chat.
  • Click on your chat options, select "Private" and manually add the players name to whisper
  • Add the friend as a buddy and use the buddy window to whisper them


You can find out more details about how to whisper someone by following this guide:
http://www.aeriagames.com/forums/en/viewtopic.php?t=1162769

Remember that messages in-game should be simple answer type questions as we receive a large number of whispers at any given time and may not notice your question or be unable to spend the proper amount of time with your issue. However if the situation is an emergency, feel free to contact us in-game using any of the above methods.

GMPaladin

Aeria: Specialist
GMPaladin
Joined
23 Mar 2011
Posts
2603
Location
San Jose United States
PostedApr 27, 2011 4:39 pm   Last edited by GMPaladin on Apr 27, 2011 4:56 pm. Edited 3 times in total
Contacting a GM using website's PM system:

Aeria Games offers a way to contact each of the Game Masters if you so choose. You may contact a Game Master by sending them a private message outside of the game that can be read by that GM only. This may be ideal if you wish to report the behavior of another Game Master or if you are unable to use Contact Us using the method described below in the next post.

To privately message any of DDTank's Game Masters, simply click on the links provided below:

GMPaladin

Aeria: Specialist
GMPaladin
Joined
23 Mar 2011
Posts
2603
Location
San Jose United States
PostedApr 27, 2011 4:40 pm
Using Contact Us:

In situations where a GM is not present to assist you or the problem is very complicated, we recommend you use our Request Tracker system, better known as RTs. Please use this link: http://www.aeriagames.com/contact which is conveniently located at the bottom of every page on Aeria Games to report the issue to our game support team.

Select the appropriate category for your ticket and please give us up to 24 hours to respond, especially on high traffic days. Usually we will try to respond as soon as possible unless the issue requires serious investigation.

The categories for tickets:

Game Support:
This category is for any game related issues, reporting behavior, reporting bugs, or feedback on events, issues with any game specific sales/promotions.

Billing:
This category is for any Aeria Points related issues, or problems with the billing page.

Business:
This category is for anyone looking to advertise with us, is a developer looking for us to produce their game, or has a business opportunity that they would like to share with us.

Ban Appeal:
This category is if you are having an issue with your existing account, and need our help to recover it. This can be used while not logged in.

Trouble Creating Account:
This category is if you are having an issue with a new account, and need our help to create it. This can be used while not logged in.

My Tickets:
This is where you can see any tickets that you have submitted. You can view the status, when it was last updated, or click on the link for the full details.

Johnwilfred1998

Rank 0
Joined
24 May 2011
Posts
1
Location
Philippines
PostedJun 09, 2011 12:34 am

Re: How to Contact a Game Master (GM)

Who you gonna call?
Hey (GM) i gave 100coins to ╬Titanico╬ in server 2 he said he will marry me but not then he didnt reply to me anymore

GMDantine

Aeria: Wingman
GMDantine
Joined
16 Mar 2009
Posts
2514
Location
Pink Peach Tea City United States
PostedJun 09, 2011 1:50 pm

Re: How to Contact a Game Master (GM)

Who you gonna call?
Johnwilfred1998 wrote:
Hey (GM) i gave 100coins to ╬Titanico╬ in server 2 he said he will marry me but not then he didnt reply to me anymore  



I'm not sure there's anything we can do in this circumstance.

Why don't you Contact Us with the full details of your situation?

Thanks!

MrDrinker

Rank 0
MrDrinker
Joined
11 May 2011
Posts
31
Location
United States
PostedJun 09, 2011 4:25 pm

Re: How to Contact a Game Master (GM)

Who you gonna call?
Johnwilfred1998 wrote:
Hey (GM) i gave 100coins to ╬Titanico╬ in server 2 he said he will marry me but not then he didnt reply to me anymore  


I am sorry to tell you but It is most probable that he or she scammed you off 100 coins and will never marry you.

Dannycore2

Rank 0
Joined
26 Jul 2011
Posts
2
Location
Netherlands
PostedJul 26, 2011 12:03 pm

My real account has been blocked.

♥Dannycore♥.
Hello,

I wanted to log in to my real account ♥Dannycore♥.
But when I tried it, it says I am blocked due the terms.
I dont understand it. I haven't done anything.
I spend money for this game, like it a lot! So I want to play again you know..?
Please contact me why I am blocked.

Danny.

GMDantine

Aeria: Wingman
GMDantine
Joined
16 Mar 2009
Posts
2514
Location
Pink Peach Tea City United States
PostedJul 26, 2011 12:20 pm

Re: My real account has been blocked.

♥Dannycore♥.
Dannycore2 wrote:
Hello,

I wanted to log in to my real account ♥Dannycore♥.
But when I tried it, it says I am blocked due the terms.
I dont understand it. I haven't done anything.
I spend money for this game, like it a lot! So I want to play again you know..?
Please contact me why I am blocked.

Danny.  



Please Contact Us. Bans are not discussed publicly, in forums, in-game, or in the shout box.

Dannycore2

Rank 0
Joined
26 Jul 2011
Posts
2
Location
Netherlands
PostedJul 26, 2011 12:26 pm

Re: My real account has been blocked.

♥Dannycore♥.
GMDantine wrote:
Dannycore2 wrote:
Hello,

I wanted to log in to my real account ♥Dannycore♥.
But when I tried it, it says I am blocked due the terms.
I dont understand it. I haven't done anything.
I spend money for this game, like it a lot! So I want to play again you know..?
Please contact me why I am blocked.

Danny.  



Please Contact Us. Bans are not discussed publicly, in forums, in-game, or in the shout box.  


Dantine,

I've contacted you allready!
In game and with a email.

Thanks.
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