Sweetheart, it seems like you have posted in the wrong forum. ♥
You are playing Dynasty Warriors Online
This forum is for the game Eden Eternal
, so you shouldn't have posted your thread here.
Next time when you have another question, please do so in the correct forum.
This is the link to the General Discussion from DWO: http://www.aeriagames.com/forums/en/index.php?f=1110
On-topic: it seems like you have a problem regarding a previous Promotion in DWO.
You didn't receive the items that you were supposed to get?
My advice to you is to write a ticket via Contact Us and explain your situation to the Game Masters from DWO.
They should be able to assist you in getting your rewards.
Scroll all the way down this page and press on the button Contact Us
Go to Game Support
Fill in your information
(Game: Dynasty Warriors Online EN)
In the message box, write down your situation (that you haven't received the rewards from a promotion that was held 2 weeks ago)
Don't forget to add everything related to this promotion in the message box.
The name of the promotion, the date, your character name etc.
It usually takes like 2-3 business days before the Game Master will answer you, so please be patient <3
You can check their response under Contact Us -> My Tickets
Good luck, buddy!