Sweetheart, it seems like you have posted in the wrong forum. ♥
You are playing
Dynasty Warriors Online (DWO), right?
This forum is for the game
Eden Eternal, so you shouldn't have posted your thread here.
>.<"
Next time when you have another question, please do so in the correct forum.
This is the link to the General Discussion from DWO:
http://www.aeriagames.com/forums/en/index.php?f=1110
▬▬▬▬▬▬▬▬▬▬▬
On-topic: it seems like you have a problem regarding a previous Promotion in DWO.
You didn't receive the items that you were supposed to get?
My advice to you is to write a ticket via Contact Us and explain your situation to the Game Masters from DWO.
They should be able to assist you in getting your rewards.
Step 1: Scroll all the way down this page and press on the button
Contact Us.
Step 2: Go to Game Support
Step 3: Fill in your information
(Subcategory: Other)
(Game: Dynasty Warriors Online EN)
Step 4: In the message box, write down your situation (that you haven't received the rewards from a promotion that was held 2 weeks ago)
Don't forget to add everything related to this promotion in the message box.
The name of the promotion, the date, your character name etc.
It usually takes like 2-3 business days before the Game Master will answer you, so please be patient <3
You can check their response under Contact Us -> My Tickets
Good luck, buddy!