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LadyBorderlinex

Rank 5
Joined
03 Dec 2009
Posts
4155
Location
Zimbabwe
PostedApr 15, 2011 8:21 am

Another tab for "Billing Inquiries"

"I purchased but did not receive my game item"
This seems to be a common issue with Last Chaos and I don't know about any other games. I also think it is common enough to have its own selection under billing inquiries. I help a lot of people through recovering "lost" items and I can see the benefit of having an option that suits their needs present.

Thanks!
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MageElf

Rank 1
MageElf
Joined
07 Jul 2007
Posts
376
Location
Estonia
PostedApr 15, 2011 8:23 am
I agree. This occurance is happening more and more these days and though fixing it would be the better thing to do, this is still a good idea.

Aszune

Rank 4
Aszune
Joined
14 Aug 2009
Posts
3028
Location
Missing the Desert in Dubai Belgium
PostedApr 15, 2011 8:23 am

Re: Another tab for "Billing Inquiries"

"I purchased but did not receive my game item"
LadyBorderlinex wrote:
This seems to be a common issue with Last Chaos and I don't know about any other games. I also think it is common enough to have its own selection under billing inquiries. I help a lot of people through recovering "lost" items and I can see the benefit of having an option that suits their needs present.

Thanks!  

Lost items are not for the Billing department. But for support. Billing department is mainly dealing with AP related issues. Not with Game-Items.

LilianMcK

Rank 4
LilianMcK
Joined
12 Jun 2008
Posts
3144
Location
United Kingdom
PostedApr 15, 2011 8:28 am
AP buying issues - Billing

AP item issues (missing,etc) - Game Support/Other

Superman0X

GameMaster: USA
Superman0X
Joined
11 Jun 2007
Posts
12163
Location
San Jose United States
PostedApr 15, 2011 8:49 am
If we changed 'Missed Promotion' to just 'Promotion' would that help?

LadyBorderlinex

Rank 5
Joined
03 Dec 2009
Posts
4155
Location
Zimbabwe
PostedApr 15, 2011 8:54 am
No, I do not think players would understand without direction and a lengthy explanation. I think it needs to be said. It should be an option.
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