The servers are relatively stable and go down for a couple of hours each week for regular scheduled maintenance (exact time varies from game to game).
They are physically located in Montreal, Canada.
The only server that might experience an issue similar to that of FFXI would be Dynasty Warriors Online, due to it requiring contact with an authentication server based in Japan (done with all other localizations of DWO in order to prevent piracy and private servers). To my knowledge, no other games on Aeria have such contact with an overseas server.
The forums are used more by players than administration and this post may not even be looked at by a GM or superior staff member. I wouldn't count on a regular user emailing you information (except maybe on cheap watches or male enhancements), but you should get an email notice for topic reply
What game, out of Last Chaos or Shaiya, would you reccamend? If I may, what game do you play in now? I have 1 friend in Canada, who atm is plays FFXI with me, and just bought RIFT, and I told him about Aeria games... and one friend in NYC, US. and I just wanted some input... looking for Quest oriented , skill oriented, something remotely close to FFXI, that you can skill in, learn magic in, and maybe do Events, or Player vs monster or
P vs P type. Can you help me decide?