Still fairly new to your games, so cant comment on progress.
Over past month I would rate service as Good (4) despite a few problems most things have worked well.
Two suggestions though to improve.
Started just before EP4, and did not get any e-mail from you. Not greatly concerned but would have been nice if you had given cutoff date, rather than just saying prior to EP4.
Had several minor problems with Lag, and switching Characters, after upgrade to EP4. Nothing serious but enough to be annoying. Eventually tracked problem down to the DNA loader used to download EP4. And then found this was fairly widely recognised problem. Would have been nice if there was some official note in the forum to check this programme if you are having problems.