Author Message

GM_Larek

Community Manager
GM_Larek
Joined
23 Jun 2014
Posts
1323
Location
Germany
PostedDec 15, 2017 7:25 am

CUSTOMER SERVICE SLOWDOWN

Holiday Season
Dear players,

As we are now entering the holiday season, there might be some delays in ticket responses.

For us to get back to you as soon as possible, please follow these simple rules:

  • Please visit our forums or discord channels first, as you might find the answer you are looking for without needing to send a ticket.

  • Do not send multiple tickets for the same issue, since it creates an unnecessary number of tickets and will delay a response.

  • Please be careful with the game and language you select. Sending a ticket to the wrong game/language queue will increase response time as our team will need to send your ticket to the proper queue.

  • If you speak multiple languages, please do not send tickets regarding the same issue to different language queues, as it will also increase response time. One ticket, using the language you are the most comfortable with, is enough.

  • Do not reply to your ticket / bump the ticket if you did not receive an answer from us as it will only send your ticket back to the end of the queue, thus delaying our response.


Please follow these simple rules and we will get back to you as soon as possible.

Thank you for your understanding.
Your Aeria Games team.
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