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StunBun

Rank 0
Joined
01 Apr 2014
Posts
16
Location
Canada
PostedApr 18, 2014 1:42 pm

Can't Open SB anymore :(

After I found my SB uninstalled, I tried a couple things...
SO, my SB was uninstalled. In an attempt to get it back I ran a system restore on my computer (I have windows 7) and I got it back.

HOWEVER, I tried opening the game again and I was presented with multiple pop ups that said this:

The ordinal 303 could not be located in the dynamic link library iertutil.dll.

the Aeria Games pop up still showed up but it said this:

The Operating System cannot run. (Exception from HRESULT: 0x800700B6)

I'm pretty confused as I have no idea what's going on here. If you know what I need to fix, I would love to know ASAP!!
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MichelleZhivago

Rank 1
MichelleZhivago
Joined
24 Jun 2013
Posts
342
Location
Lille France
PostedApr 18, 2014 1:50 pm
Hello StunBun,

I would say to completely remove/Uninstall the game and reinstall it. If that does not help, you may need to go here to send in a ticket requesting help: http://www.aeriagames.com/contact/support
Good luck!
MichelleZ❤

StunBun

Rank 0
Joined
01 Apr 2014
Posts
16
Location
Canada
PostedApr 18, 2014 1:52 pm
I've already reinstalled it and I'm still getting the same messages. >_<

pestilence38

Rank 0
pestilence38
Joined
13 Aug 2013
Posts
109
Location
United States
PostedApr 19, 2014 10:56 am
You'll want to run the System File Checker to see about replacing the iertutil.dll with a cached copy. To do this:

1) Click the "Start" icon and in the "Search programs and files" field type: command (do not press ENTER).

2) At the top should be "Command Prompt". Right-click this and from the drop-down menu click "Run As Administrator". If you're prompted for a password then enter it and click "Allow".

3) At the command prompt, type the following command, and then press ENTER: sfc /scannow

Hopefully this will replace the missing dll and allow you back in game. If not then you may have to install/repair your current version of Internet Explorer. You can download it here:

http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages

I can't remember whether or not this installer has a "repair" function. If not you may have to go to the Control Panel to uninstall IE first, then re-install it with the downloaded file. If IE doesn't appear on the list of installed programs then you're better off Googling instruction for your particular version of IE. Removal could vary depending on version and whether or not your current version was native to the computer when you bought it or installed as a Windows update.

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PS - If none of the above works then try this:

Just a hunch (and probably an incorrect one), but it is possible that files from your C++ runtime libraries have become corrputed. Try an install/repair and see if this fixes the problem. If the "repair" option is available on the installer try that first.

The 64 bit version can be found here:

http://www.microsoft.com/en-us/download/details.aspx?id=14632

The 32 bit version can be found here:

http://www.microsoft.com/en-us/download/details.aspx?id=5555

If you are unsure of which version of Windows 7 you have (64-bit or 32-bit) then click the "Start" icon > Computer > System Properties. About halfway down you'll see "System Type". This will tell you whether you have 64-bit or 32-bit.

Good luck Smile
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